We want you to be happy with your purchase. At Nutra Nerds, your satisfaction matters to us, and we aim to make returns and refunds as straightforward as possible.
This Return & Refund Policy applies to all purchases made through our website: https://nutranerds.co.uk.
30-Day Money Back Guarantee
We stand behind the quality of our vitamins and supplements. If you’re not satisfied with your purchase for any reason, you may return it within 30 days of receipt for a full refund – no questions asked.
To qualify for a refund:
- Products must be returned within 30 days of the delivery date. Return postage costs are the customer’s responsibility.
- You may return opened or unopened products (limit one opened item for multi product purchases for refund).
- Refunds are only applicable to first-time purchases of a product. Subsequent purchases of the same item are not eligible for refunds if opened.
How to Request a Return
To start the return process, please email us at:
Include the following:
- Your order number
- The product(s) you wish to return
- The reason for your return (optional but helpful)
Our team will provide return instructions and a return address. Customers are responsible for the return postage costs unless the product was damaged or incorrect.
Refunds
Once your return is received and inspected, we’ll process your refund to the original method of payment within 7 working days. You’ll receive an email confirmation when your refund has been issued.
Please note:
- Shipping charges (if any) are non-refundable.
- We cannot process refunds for products returned more than 30 days after delivery.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us immediately at [email protected] with your order number and photos of the issue. We’ll make it right by sending a replacement or offering a full refund, including return postage.
Contact Us
If you have any questions about this policy or need help with a return, please get in touch:
Nutra Nerds
Email: [email protected]
Address: Nutra Nerds (2nd Floor Stamps), Crosby, Liverpool, L23 5SR
Your rights under UK law:
This policy does not affect your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, including your right to cancel your order within 14 days of receiving it.